**Job Summary:**
As a Doctor's Technician at Stanton Optical, you will be the crucial link between the Clinical and Retail teams, providing exceptional customer service while supporting sales efforts and fostering collaboration between departments. You will work closely with the Brand Manager and Clinical Field Trainer to meet operational and clinical objectives under the guidance of the Clinical Operations Department.

**About us:**
Stanton Optical is a rapidly growing retail optical center dedicated to delivering quality eyewear and exceptional customer service at affordable prices. We uphold the Vision, Mission, and Values of our parent company, Now Optics, focusing on modernizing the eye care experience and making eye care accessible to all.

**Duties & Responsibilities:**

*Physician Eyecare Group Clinical Duties:*
- Perform Diagnostic Pre-Testing, Digital Refraction, and Contact Lens care following PEG clinical standards.
- Communicate effectively with supervising PEG physicians for guidance on patient care.
- Enhance the patient's clinical experience and ensure proper clinical care is provided.

*Operational Duties:*
- Collaborate with team members to achieve store goals and clinical metrics.
- Greet and assist patients, identify their needs, and promote products and services.
- Schedule appointments, resolve complaints, and maintain brand standards.
- Keep patient records secure and confidential in compliance with HIPAA requirements.

**Key Qualifications:**
- High school diploma or equivalent required.
- 2+ years of customer service experience.
- Strong communication and problem-solving skills.
- Ability to build rapport and work effectively in a team environment.
- Results-driven with the capacity to multitask and adapt to changing business needs.
- Passion for customer satisfaction and a positive attitude.

**Are you the perfect fit?**
- Share our vision of modernizing eye care and making it accessible.
- Passionate about delivering outstanding patient care.
- Eager to learn, innovate, and promote high standards.
- Flexible with work hours and technology savvy.
- Optical experience is a plus.

Stanton Optical is an Equal Opportunity Employer committed to a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, national origin, age, disability, or any other protected status under applicable laws. For accommodation requests related to the application process, contact retailcareers@stantonoptical.com.